ALEKS Help

Please expect communication with codes and credentials a month or two before classes start. Please note that this change does not require New first-year students to have their ALEKS score or tests done before New Student Orientation (NSO). Advisers will have a math placeholder till your test is taken and completed, then your schedule will be corrected before classes start with the appropriate math class based on your ALEKS Score. If your academic year Class Code and credentials have not been sent over two weeks before your Semester or Classes start, please reach out to StudentSuccess [at] desu.edu for support.
If you experience an issue when entering Banner Self Service, contact Delaware State University IT Help Desk at 302.857.7028
If you experience a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:
- Hours (Eastern Time):
  - Sunday, 4:00pm to 1:00am
  - Monday - Thursday, 7:00am to 1:00am
  - Friday, 7:00am to 9:00pm
- Email: contact ALEKS
- Telephone: 714.619.7090
- Website: http://support.aleks.com/assess_placement
If you need to consult with someone prior to New Student Orientation, please contact DSU Admissions at 302.857.6351 or admissions [at] desu.edu.
If you have a financial aid question, please contact DSU Financial Aid at 302.857.6250 or faid [at] desu.edu.
If you have any questions about disability-related accommodations (documentation required), please contact the Center for Disability Resources.
Email: cdr [at] desu.edu