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DSU Hub Usage & FAQs

DSU HUB app – which can be obtained free of cost at the Apple App Store or on Google Play – will bring students together, use data to help pinpoint at-risk students, and make it easy for each department to deliver the right resources and information to the right students.

It will provide greater connectivity between students, their professors and student services representatives, as well as connect other stakeholder groups – parents, alumni and the community – with Delaware State University.

DSU Hub smartphone screenDSU HUB’s benefits

  • Offers a one-stop-shop on students’ mobile phones: With their smartphones serving as a launch pad for everything the University has to offer, DSU HUB connects students to resources such as Banner, Blackboard, the Student Government Association, events, clubs and organizations, as well as all student services. The app gives students mobile access to information and tasks that are vital to their success (enrollment, grades, advisors, paying bills, etc.).
  • Helps students connect in virtual communities: DSU HUB offers a “closed campus” community space where students can make connections, meet new friends, post about events, network and explore shared interests. It increases awareness for services and events as well as inspires a greater sense of belonging to the campus community. 
  • Improves communication with students: As a significant upgrade away from email notifications, DSU HUB delivers meaningful and actionable student communication via push notifications, 1:1 chats and community content. The app will improve communications from Housing, Events and Student Services by sending messages as push notifications to students’ smartphones.
  • Creates digital experiences: DSU HUB is specific to different audiences, including students, prospective students, parents and alumni. 
  • Collects real-time attendance and assessment data: The app collects data on key events, offices and services. Capturing student sentiment enables continuous improvement of student services and assists in identifying students in need of interventions, and collecting data helps to ascertain measurable outcomes.
  • Provides DSU student GPS capability: This feature offers easy campus navigation throughout students’ matriculation.

FAQ

Q: Where can I download DSU Hub?
A: DSU Hub is available for download on Apple devices in App Store and the Google Play Store for Android users.

Q: Can I see my schedule from the HUB?
A: Yes. As an enrolled student your daily schedule appears on the main page of the hub and updates each semester you are enrolled.

Q: Can I schedule appointments from the HUB?
A: Yes. You can schedule appointments with our student services areas and advisors through the hub.

Q: How can I get my organization set up in the app?  How do I get access to manage my service in the app?
A: Please submit your request to dsuhubadmin [at] desu.edu

Q: How can I have my event added to the app?
A: All events must be approved by our event management team prior to being added to the HUB. Once approved you may submit your request using the add event to the hub request form.

Q: Who do I contact about adding, changing content in the app?
A: Generally, all requests go through dsuhubadmin [at] desu.edu. Most service areas should have a point of contact for the hub. If you do not have a dedicated contact for your area or do not know who that contact is, please reach out to dsuhubadmin [at] desu.edu for assistance.

Q: How do I add the current academic calendar to my schedule in the app?
A: See attached document

Q: Are there any trainings available on the HUB?
A: Please submit your request to dsuhubadmin [at] desu.edu

Q: I can’t sign into the app, who do I contact?
A: If you are experiencing issues siging in to the hub, first verify that you are able to access your university email address. Once you have verified email access and retried signing in please contact dsuhubadmin [at] desu.edu for further assistance. 

Q: Why are there different experiences?
A: The experiences in the HUB are curated to the user experience. Each experience is geared toward the user that is accessing the App.
- The student experience is geared towards current and enrolled students, putting a focus on what is needed for our student’s day to day needs
- The prospective & parent experience is geared towards incoming students and the questions that are most important for potential students and/or parents of existing students.
- Faculty & staff experience